A replacement water heater will not ship without Heatworks first receiving and inspecting the returned product. All replacement water heaters will ship standard ground within one (1) business day of Heatworks receiving the returned product.
Heatworks may at our sole discretion send a refurbished replacement unit, which has been restored to original working condition and/or appearance and meets all factory specifications. Should this occur, a label will be attached to the outside of the replacement unit box identifying it as refurbished.
If you choose to receive a replacement water heater prior to returning the original product, you will be invoiced for the replacement unit. The replacement unit will ship within one (1) business day after payment. The original product should be returned to Heatworks within seven (7) business days of receiving the replacement water heater. Once the unit has been received by Heatworks, your credit card will be refunded for the invoiced amount. Refunds will not be processed after 14 days.
If you request expedited shipping, you will receive an invoice for the shipping cost. The replacement unit will ship within one business day after payment is received.
If you have any questions regarding the warranty, please call our customer support team at 888-506-2821.