If you need to file a warranty claim, you must contact support at email@example.com in order to receive a return authorization form for the claim. No exchanges will be issued without a return authorization number issued by Heatworks. Return shipping for the original product is the responsibility of the customer, and all returned products must be wrapped and packaged securely to avoid shipping damage.
A replacement water heater will not ship without Heatworks first receiving and inspecting the returned product. All replacement water heaters will ship standard ground within one (1) business day of Heatworks receiving the returned product.
Heatworks may at our sole discretion send a refurbished replacement unit, which has been restored to original working condition and/or appearance and meets all factory specifications. Should this occur, a label will be attached to the outside of the replacement unit box identifying it as refurbished.
If you choose to receive a replacement water heater prior to returning the original product, you will be invoiced for the replacement unit. The replacement unit will ship within one (1) business day after payment. The original product should be returned to Heatworks within seven (7) business days of receiving the replacement water heater. Once the unit has been received by Heatworks, your credit card will be refunded for the invoiced amount. Refunds will not be processed after 14 days.
If you request expedited shipping, you will receive an invoice for the shipping cost. The replacement unit will ship within one business day after payment is received.
If you have any questions regarding the warranty, please call our customer support team at 888-506-2821.