Heatworks Technologies has a 14-day return policy. If you would like to return your Heatworks water heater, you must contact support at [email protected] within 14 days of the ship date in order to receive a return authorization form for the product. No returns will be accepted without a return authorization number issued by Heatworks. Return shipping is the responsibility of the customer, and all returned products must be wrapped and packaged securely to avoid shipping damage.
A refund will not be processed without Heatworks first receiving and inspecting the returned product. Returns will not be processed for any product that has been installed or used. No refunds will be processed outside of the 14-day return window.
If your purchase was not made directly through www.myheatworks.com, please check with the distributor you purchased the water heater from in order to adhere to their return policy.
For more information about our return policy, please contact Support directly at [email protected].